Privacy Policy for Digital Equity

At Digital Equity, your privacy is important to us. This privacy policy outlines how we collect, use, and protect your personal information when you engage with our digital marketing services.

  1. Information Collection:

    • We may collect personal details such as your name, email address, contact number, and project requirements when you contact us or use our services..

    • Any payment information shared will be securely processed in compliance with applicable laws.

       2. Use of Information:

  • To communicate with you regarding your project.
  • To process payments and send invoices.
  • For internal record-keeping and to improve our services.

       3. Data Protection:

  • We implement security measures to safeguard your data.

  • Your information is not shared with third parties without your consent, except when required by law.

       4.  Retention of Data:

  • All communication and project-related data will be retained for the duration of your project and for a maximum of three months after a project is marked as complete or paused.

       5. Cookies:

  • Our website may use cookies to improve your user experience.

By using our services, you agree to this privacy policy. For any queries, please contact us at create@digitalequity.org.za

Terms & Conditions for Digital Equity

  1. Project Scope and Timeline:

    • Website creation typically takes 1 month, followed by 2 weeks for revisions based on feedback during the follow-up meeting.

    • Monthly website management is optional and will be discussed during the initial or creative process.

  2. Intellectual Property:
  • All content and designs remain the intellectual property of Digital Equity until full payment is received.

       3. Payment Terms:

  • A deposit of 50% is required to commence the project. The remaining balance is due upon client approval of the final deliverables.

       4. Abandoned Projects:

  • If there is no client communication for three months after a project pause, the project will be deemed abandoned.

  • In such cases, the client will forfeit the deposit and the project pages will be removed and deleted from our database. Any resumption of the project will require a new quotation and revised payment terms.

      5. Delays:

  • Any delays must be communicated promptly. A grace period of one month is allowed for unforeseen circumstances.

      6. Termination:

  • Upon termination, the client is liable for payment for work completed up to that point.

      7. Liability:

  • Digital Equity is not responsible for delays caused by client inaction, third-party issues, or circumstances beyond our control.
 

By engaging with Digital Equity, you agree to these terms and conditions.

Ownership of Deliverables:

 

  • Revisions and Feedback:  Additional revisions will incur extra fees, as agreed upon during the project.

  • Client Responsibilities: Clients must provide all necessary content, feedback, and approvals within the agreed timelines to avoid delays.

  • Delays and Communication: Any delays must be communicated promptly. Digital Equity allows a grace period of 1 month for unforeseen circumstances.

  • Refund and Cancellation Policy: Deposits are non-refundable unless agreed upon otherwise. If a client terminates the project, they are liable for all work completed up to that point.

  • Indemnity Clause: Clients agree to indemnify Digital Equity against claims arising from the use of materials provided by the client, such as copyrighted images or text.

  • Force Majeure: Neither party will be held liable for delays or non-performance resulting from events beyond their reasonable control, including but not limited to natural disasters, governmental actions, or other emergencies.

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